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Executive Team

Randy Musgrove, President & CEO
Randy Musgrove is one of the initial founders of The Service Center, and has worked with the company since its origin in 1983.  Intimately familiar with the operational, financial and strategic aspects of running a global fulfillment company, Randy has played a pivotal role in the company’s growth and success.  A recognized leader in the fulfillment industry, Randy has more than 30 years experience in business start-ups, supply chain operations, and business development, and is active in national trade organizations including the Mailing and Fulfillment Service Association (MFSA).

Don Jarrells, Vice President Business Development

Don Jarrells, also a founder of The Service Center, and is responsible for directing client relations, new business development, vendor relations and contract administration.  Prior to joining The Service Center in 1983, Don worked with a national direct marketing services firm, Harte-Hanks, where he served as Product Manager for the national Direct Mail Services division.  With more than 25 years experience in direct mail processing, fulfillment and logistics management, Don’s industry expertise has been an important asset for the growth of the company.

Gordan Musgrove, Vice President of OperationsGordon Musgrove
Gordan Musgrove is one of three active owners of The Service Center.  Joining the company in 1986, his charter is to manage and execute all operational facets of the business, including warehouse and logistical operations, production, rebate processing, and data operations.  Prior to assuming his current role, Gordan served as Operations Manager for one of our secondary facilities, and as Director of IT.  
  

Support Team                                                                                                                        The Service Center support team has longevity unique to the fulfillment industry.  Our associates have worked with us an average of eight years, and our Managers an average of 12 years.  All Associates participate in rigorous, annual training programs and each operating group utilizes a comprehensive set of metrics to gauge their performance and ensure quality output.  Beyond training, we emphasize strong communication within our organization, and more importantly, with our customers.